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Total quality management: text with cases/

Oakland, John S.-

Total quality management: text with cases/ John S. Oakland - 3rd ed. - London; Butterworth Heinemann, c2003. - x,483p.; ill. 25cm

Includes bibliographical references and index

ISBN: 0750657405

Subjects--Topical Terms: --Management

Dewey Class. No.: 658.562 OAK

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