Service operations management:m improving service delivery/
Johnston, Robert.
Service operations management:m improving service delivery/ - 3rd ed._. - England: Pearson, 2008. - xvi, 533p.;ill.: Includes bibliographical references and index. 21cm.
9781405847322
658
Service operations management:m improving service delivery/ - 3rd ed._. - England: Pearson, 2008. - xvi, 533p.;ill.: Includes bibliographical references and index. 21cm.
9781405847322
658