Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type: Text

TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. +ISBN:

0072823739

Subject(s):

Service industries -- Management

DDC classification:

658 FIT

Item type:

Book

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Holdings
Current library	Call number	Status	Barcode
Main Library West Wing General Stacks	658 FIT (Browse shelf(Opens below))	Available	GU-MLW23061426
Main Library West Wing General Stacks	658 FIT (Browse shelf(Opens below))	Available	GU-MLW23061203
Main Library West Wing General Stacks	658 FIT (Browse shelf(Opens below))	Available	GU-MLW23061204

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.

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