Oakland, John S.- <br/><br/>
Total quality management: text with cases/  John S. Oakland 

 - 3rd ed. 
 - London;  Butterworth Heinemann,  c2003. 
 - x,483p.;  ill.  25cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0750657405 
<br/><br/><label>Subjects--Topical Terms: </label>--Management
<br/><br/><label>Dewey Class. No.: </label>658.562 OAK