TY  - BOOK
AU  - Oakland, John S.-
TI  - Total quality management: text with cases: John S. Oakland
SN  - 0750657405
U1  - 658.562 OAK 
PY  - 2003///
CY  - London
PB  - Butterworth Heinemann
KW  - Management
N1  - Includes bibliographical references and index
ER  -