Johnston, Robert. <br/><br/>
Service operations management:m improving service delivery/ 

 - 3rd ed._. 
 - England:  Pearson,  2008. 
 - xvi, 533p.;ill.:  Includes bibliographical references and index.  21cm. 
<br/><br/><label>ISBN: </label>9781405847322 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658