Goetsch, David L. <br/><br/>
Quality management: Introduction to total quality management for production, processing and services/ 

 - 4th ed. 
 - New Jersy:  Prentice Hall  2003. 
 - xviii, 858p.;ill.:  Includes bibliographical references and index.  22cm. 
<br/><br/><label>ISBN: </label>0130933872 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658.4013