TY  - BOOK
AU  - Goetsch, David L.
TI  - Quality management: Introduction to total quality management for production, processing and services
SN  - 0130933872
U1  - 658.4013 
PY  - 2003///
CY  - New Jersy
PB  - Prentice Hall
KW  - Total quality management
ER  -