TY  - BOOK
AU  - Stitt, Allan J.
TI  - Alternative dispute resolution for organisations: how to design a system for effective conflict resolution
SN  - 0471642959
U1  - 658.4053 
PY  - 1998///
CY  - Toronto
PB  - John Wiley & Sons
KW  - Conflict management
KW  - Dispute resolution (Law)
ER  -