TY  - BOOK
AU  - Morgeson,Forrest V.
TI  - Citizen satisfaction: improving government performance, efficiency, and citizen trust 
SN  - 9780230341340 (hardback)
U1  - 352.8 MOR 
PY  - 2014///
CY  -  New York
PB  - Palgrave Macmillan
KW  - Public administration
KW  - Public opinion
KW  - Management
KW  - Administrative agencies
KW  - Executive departments
KW  - Government productivity
KW  - Performance
KW  - Measurement
KW  - Internet in public administration
KW  - POLITICAL SCIENCE / Public Affairs & Administration
KW  - POLITICAL SCIENCE / Government / General
KW  - bisacsh
KW  - POLITICAL SCIENCE / Civics & Citizenship
N1  - Includes bibliographical references and index
ER  -