William A, Katz.- <br/><br/>
introduction to refences work/  reference services and reference processes/ 
William A, Katz.- 
 - Newyork:  The McGraw-Hill publishers,  2002. 
 - xii,221p.;ill.  includes ;bibliographical references and indexes.  22cm. 
<br/><br/><label>ISBN: </label>9780072441437 
<br/><br/><label>Dewey Class. No.: </label>025.552 KAT