TY  - BOOK
AU  - Spangle,Michael
AU  - Isenhart,Myra Warren
TI  - Negotiation: communication for diverse settings 
SN  - 0761923489 
U1  - 303.69 SPA 
PY  - 2003///
CY  - Thousand Oaks, CA
PB  - Sage
KW  - Conflict management
KW  - Negotiation
N1  - Includes bibliographical references and index
ER  -