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1. Book
Managing the delight factor/ Lynch, James J.-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: UK: IFS International ltd, c 1993
Availability: Items available for loan: Main Library East Wing (1)Call number: 658.8 LYN.

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2. Book
The seven myths of customer management : how to be customer-driven without being customer-led / John Abram, Paul Hawkes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hoboken, NJ : Wiley,Copyright date: ©2003
Availability: Items available for loan: Main Library West Wing (1)Call number: 658.812 ABR.

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3. Book
Stakeholders matter : a new paradigm for strategy in society / Sybille Sachs,Edwin Rühli. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge ; New York : Cambridge University Press, c2011
Availability: Items available for loan: Main Library West Wing (1)Call number: 658.4012 SAC.

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4. Book
Customer relationship management: Concept and technologies/ by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford, Elsevier: 2009
Availability: Items available for loan: Main Library East Wing (1)Call number: 658.812 BUT.

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5. Book
The marketing customer interface/ Rosemary Phipps and Craig Simmons by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London; Elsevier science ltd, c2002
Availability: Items available for loan: Main Library West Wing (1)Call number: 658.8 PHI.

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