Customer satisfaction evaluation : Methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos.
Material type: TextSeries: International series in operations research & management sciencePublisher: New York : Springer, c2010Description: xii, 313 p. : illsISBN:- 978-1-4419-1639-6
- 658.83015195 GRI
Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|
Main Library West Wing General Stacks | 658.83015195 GRI (Browse shelf(Opens below)) | Available | GU-MLW20030765 |
Includes bibliographical references and index
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