Customer satisfaction evaluation : Methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos.

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Material type: Text

TextSeries: International series in operations research & management sciencePublisher: New York : Springer, c2010Description: xii, 313 p. : illsISBN:

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Additional physical formats: Print version:: Customer satisfaction evaluation.DDC classification:

In: OhioLINK electronic book center (Online) In: SpringerLink

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Book List(s) this item appears in: Social Sciences

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Holdings
Current library	Call number	Status	Date due	Barcode
Main Library West Wing General Stacks	658.83015195 GRI (Browse shelf(Opens below))	Available		GU-MLW20030765

Includes bibliographical references and index

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