| 000 | 00525nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c11226 _d11226 |
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| 008 | 230613b ||||| |||| 00| 0 eng d | ||
| 020 | _a0070530424 | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZeithaml, Valarie A.- | ||
| 245 |
_aServices marketing:integrating customer focus across the firm/ _bValarie A. Zeithaml and Mary Jo Bitner |
||
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi; _bTata McGraw-Hill, _cc2003. |
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| 300 |
_axx,668p.; _bill. _c25cm |
||
| 500 | _aIncludes index | ||
| 650 | _vCustomer services | ||
| 942 |
_2ddc _cBOOK |
||