000			00494nam a22001577a 4500
999			_c6440 _d6440
008			200320b ||||| |||| 00| 0 eng d
020			_a9781405847322
082			_a658
100			_aJohnston, Robert.
245			_aService operations management:m improving service delivery/
250			_a3rd ed._.
260			_aEngland: _bPearson, _c2008.
300			_axvi, 533p.;ill.: _bIncludes bibliographical references and index. _c21cm.
650			_2Service industries-Management
942			_2ddc _cBOOK