Services marketing:integrating customer focus across the firm/ (Record no. 11226)
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000 -LEADER | |
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fixed length control field | 00525nam a22001697a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 230613b ||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0070530424 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.8 ZEI |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Zeithaml, Valarie A.- |
245 ## - TITLE STATEMENT | |
Title | Services marketing:integrating customer focus across the firm/ |
Remainder of title | Valarie A. Zeithaml and Mary Jo Bitner |
250 ## - EDITION STATEMENT | |
Edition statement | 3rd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc. | New Delhi; |
Name of publisher, distributor, etc. | Tata McGraw-Hill, |
Date of publication, distribution, etc. | c2003. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xx,668p.; |
Other physical details | ill. |
Dimensions | 25cm |
500 ## - GENERAL NOTE | |
General note | Includes index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Form subdivision | Customer services |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | Main Library West Wing | Main Library West Wing | 13/06/2023 | Donation | 0002328 | 658.8 ZEI | GU-MLW23061099 | 13/06/2023 | 13/06/2023 | Book |